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Automation in Portugal’s social security systems improves service for millions

  • 10-Minute job creation

    10-minute

    job creation

  • 30% Drop in maintenance costs

    30% drop

    in maintenance costs

  • 1000s Of staff hours saved annually

    1000s

    of staff hours saved annually

Business Challenge

Instituto de Informàtica provides Portugal’s social security agency with critical systems at over 500 locations for processing applications, confirming eligibility, and ensuring that Portuguese citizens receive their government benefits. The application support team manages more than 900 batch jobs that are critical to keeping relevant data accessible and manageable. They needed a workload automation strategy to reduce processing delays and errors while improving operational efficiency and productivity.

BMC Solution

To meet batch processing needs and support the longer-term automation strategy, the team implemented BMC Control-M Workload Automation. The solution’s rich functionality, simplicity, and automation facilitate reliable completion of batch jobs and deliver major productivity increases. Integration with Microsoft® Active Directory®  simplifies user management. Automated file transfers ensure that benefit payment transactions and other large file transfers occur reliably.

Business Impact

With Control-M, the application support team enjoys the advantages of advanced workload automation and management of batch processes from a single point of control.
  • Scheduling capabilities and calendar interactions are boosting productivity and saving thousands of hours of staff time each year.
  • Deployment jobs are created in 10 minutes instead of 3 hours.
  • The updated scheduling tool has cut licensing and maintenance costs by 30 percent a year.
  • Self-service saves schedulers up to two hours a day by enabling project managers to access job status information without IT assistance.
  • Mobile interface will provide self-service access from mobile phones, giving project managers fast access at any time, from any location.

“Melhorar a eficiência operacional e reduzir o risco operacional é algo essencial para uma organização como a nossa. O Control-M nos permite fazer mais em menos tempo e minimizar o risco ao realizar os trabalhos com mais confiança. E com o autosserviço… podemos fazer um trabalho melhor ao atender nossos clientes, aumentando nossa própria produtividade.”

— Wilson Lucas, Gerente de Suporte de Aplicativos, Instituto de Informàtica

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