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MyIT 3.x: Fundamentals for Users (WBT)

In this one-hour course, students will learn how to use the basic features and functionality of BMC MyIT. They will learn how to raise a request for themselves and a service request on behalf of someone else, view notifications, approve/reject a request, and search for knowledge articles. In addition, they will learn how to update the user profile; manage posts and connections, book an appointment, and view the health status of a service.

Major release:

MyIT 3.x

Good for:

Users

Course Delivery:

Self Paced | 1.00 horas

Course Modules

  • Using MyIT
    • Introduction to the BMC MyIT App
    • How I Will Use MyIT
    • Hands-On Simulation (Use Cases)
      • Catalog Page: Search and Raise a request
      • News Feed Page: (1) Create a Connection and a Post (2) View Notifications
      • Support Page: (1) Raise a Service Desk Request (2) Search for a How-To resource (3) Make an appointment
      • My Activity, Profile, My Stuff, and Location pages: (1) View Posts, Requests, Approvals, Appointments and Reservations (2) View and Update User Profile (3) Book a location